Shipping policy
Shipping Policy
Thank you for choosing SnapBuy! We are committed to delivering your "box of joy" as quickly and safely as possible. Below are the details of our shipping process:
1. Order Processing Time
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All orders are processed within 24 to 48 hours (excluding Sundays and public holidays) after receiving your order confirmation email.
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You will receive another notification when your order has shipped.
2. Domestic Shipping Rates and Estimates
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Standard Shipping: We offer reliable shipping across India.
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Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
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Free Shipping: We offer FREE Standard Shipping on all orders above ₹999.
3. Estimated Delivery Time
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Once dispatched, your order typically reaches you within 5 to 7 business days, depending on your location.
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Note: Delivery to remote areas or Northeast states may take an additional 2-3 business days.
4. Cash on Delivery (COD)
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We offer Cash on Delivery for most pin codes.
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To ensure a smooth delivery, our team may call or WhatsApp you to confirm your COD order before dispatch. Please ensure your contact number is reachable.
5. How do I check the status of my order?
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When your order has shipped, you will receive an email or SMS notification from us which will include a tracking number you can use to check its status.
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Please allow 24 hours for the tracking information to become available on the courier partner's website.
6. Shipping to P.O. Boxes
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Our courier partners require a physical address for delivery. We currently do not ship to P.O. Boxes.
7. Damaged Items During Transit
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We take great care in packaging our toys. However, if you receive an item that is damaged during transit, please contact us within 48 hours of delivery at support@snapbuy.in with your order number and a photo/video of the item’s condition.
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We address these on a case-by-case basis but will try our best to work towards a satisfactory solution (replacement or refund).