Refund & Return Policy
Your satisfaction matters to us. Here's how returns and refunds work at ChildLearn.
Eligibility for Returns
We accept returns or replacements only for items that arrive damaged, defective, or incorrect. Requests must be raised within 3 days of delivery.
To be eligible, the product must be:
- Unused and in its original packaging
- Accompanied by proof of purchase (order number or invoice)
How to Request a Return
Email us at support@childlearn.in with your order number, a description of the issue, and photos of the damaged or defective item. Our team will review your request and respond within 24-48 hours with the next steps.
Refunds
Once your return is approved and the item is received back (if applicable), your refund will be processed within 5-7 business days to your original payment method. For Cash on Delivery orders, refunds will be issued via bank transfer or UPI.
Non-Returnable Situations
We're unable to offer refunds or replacements for:
- Change of mind after purchase
- Items damaged due to misuse
- Requests made after 3 days of delivery
Order Cancellations
If you'd like to cancel an order, please contact us at support@childlearn.in as soon as possible. Orders that have already been shipped cannot be cancelled but may be eligible for return once delivered, as per the policy above.
Questions?
Reach out to us anytime at support@childlearn.in or message us on Facebook: https://www.facebook.com/ChildLearnOfficial/